Refund policy

14-day returns

You may request a change-of-mind return within 14 days after your item is delivered. The item must be unused, complete and in its original packaging. Keep your order number or proof of purchase. This condition does not limit your rights if an item is faulty, damaged, incorrect or not as described.

Start a return

Open your customer account to request a return, or email apeljeff@gmail.com with your order number and the items you want to return. We will provide the return instructions and destination. Do not send an item to the address on the shipping label or our business address without those instructions; the appropriate return destination depends on the item and may be outside the United States.

For a change-of-mind return, you pay the return postage. There is no restocking fee. Use a tracked service and retain proof of postage. We will explain the destination before you decide how to send the item.

Damaged, faulty or incorrect items

Contact us promptly if something arrives damaged, is missing, is faulty or differs from the listing. Include your order number and, where useful, photos of the item and packaging. We will assess the issue and arrange the appropriate refund, replacement or return at our expense. A supplier's separate dispute policy does not replace your rights against Craft Room.

Refunds

We will confirm the outcome by email. Approved refunds go to the original payment method, not compulsory store credit. We normally issue an approved refund within 10 business days after receiving and checking a returned item, or after confirming that no return is needed. Your bank or payment provider may need additional time to display the credit.

Cancellations and exchanges

Request cancellation through your customer account or email as soon as possible. A request does not confirm that an order has stopped: we will check its fulfillment status and confirm the outcome. For a different item, contact us to arrange an eligible return and a separate order. If we cannot fulfill your order, we will notify you and refund the affected payment.

This policy supplements any mandatory consumer rights that apply to your purchase; it does not exclude them.